ServiceNow Agent - BlackBerry 19.1.0

The ServiceNow Mobile Agent for BlackBerry is tailored for integration within BlackBerry Dynamics Secure Mobility Platform enterprise environments, with BlackBerry certification currently in progress.

This application provides service desk agents with a mobile-first experience designed to facilitate common workflows. It allows agents to effectively triage, manage, and resolve end-user requests anytime and anywhere. The intuitive interface supports offline functionality, enabling users to accept and update work even without an internet connection. This feature significantly enhances operational efficiency by utilizing native device capabilities such as navigation, barcode scanning, and signature collection.

The Mobile Agent delivers predefined workflows suitable for various functions including IT, Customer Service, HR, Field Services, Security Operations, and IT Asset Management. Organizations have the flexibility to configure and extend these workflows according to their specific requirements.

Key functionalities of the Mobile Agent include:

• Managing team-assigned work
• Triage of incidents and cases
• Approval actions via swipe gestures and quick access options
• Completion of tasks without an internet connection
• Access to comprehensive issue details, activity streams, and related records
• Workflow optimization using location services, camera functionality, and touchscreen interactions

It is important to note that this application requires the ServiceNow Rome instance or a later version.

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